Answer every enquiry before they ask someone else.
WhatsApp, Instagram, Facebook, Google, email and your website in one inbox. MadAI answers each enquiry from your own products, prices and policies, captures the lead, and passes the complex ones to your team.
Or try it live ↓MadAI is the operating system for customer conversations.
Watch one 9 pm message become a lead.
The questions your customers ask most, already answered.
Product, finish and delivery questions are answered from your catalogue, and every serious enquiry lands in your leads with a value attached.
The showroom, the website, the Instagram, the IDS booth — all of it exists to make someone ask a question. Then it arrives at 9 pm: “What’s the price?” “Do you ship to Vancouver?” “Can I book a consultation?” MadAI answers from your own specs, finishes and lead times, books the consultation, and passes trade and commercial enquiries to you with the whole thread.
Meta ads bring the leads, Instagram brings the DMs, Google sends the traffic — and every one of them ends in a message someone has to answer, usually after hours. MadAI replies in seconds, captures the lead with what they asked for, and shows you each week what the demand really was.
Don’t take our word for it. Ask it something.
Pick a sample business and ask what its customers would ask. It answers from that business’s products, prices and policies — and says so when it doesn’t know.
Choose by how many messages you get.
Every plan starts with a 14-day free trial — no card. We set it up with you. More than 25,000 messages, several locations or an agency? Talk to us.
Questions
Which channels does MadAI answer on?
Today: Instagram DMs and comments, your website chat, and lead forms (including Meta lead ads). WhatsApp, Facebook, email and Google reviews connect as soon as Meta’s and Google’s approvals complete — we’ll tell you on the call where each stands. Everything arrives in one inbox, and the same customer stays in one thread whichever channel they use.
Where do the answers come from?
From your own products, prices and policies — your website, catalogue, price list and documents. When the answer isn’t there, MadAI says so and the conversation goes to your team.
Will it reply to customers without my approval?
Not unless you switch that on. By default every reply is drafted for a person on your team to approve. You can turn on automatic replies per channel, and turn them off any time.
What happens with the complex ones?
Complaints, urgent issues and big orders go to a person on your team with the whole thread and the reason attached, so nobody has to ask the customer to repeat themselves.
How is a lead’s value estimated?
From what the customer asked for and the prices in your own information — a walnut dining table plus delivery to Vancouver becomes a lead worth $5,400. When there’s no price to go on, it uses your average order value.
How long does setup take?
Usually 1–3 business days after the demo. Our team connects your channels and loads your products, prices and policies with you, and checks the first answers before anything goes live.
Is there a free trial?
Yes — 14 days with every Growth feature, no card. Monthly plans after that, no lock-in, and you can change or cancel any time.
Does MadAI replace my CRM?
No. MadAI answers the conversation and captures the lead. Your CRM stays where it is — MadAI can send leads to Attio or Google Sheets.
Is my data kept separate from other businesses?
Yes. Every workspace is isolated. Your conversations and customer data are never shared with another business, never sold and never used to train AI models.
Is there a version for India?
Yes — madai.madhawks.com/in has the same product, with plans confirmed in rupees after a short call.
See it answer your own customers.
Bring a real enquiry to the call. We’ll show you the reply MadAI would have sent, and the lead it would have captured.