Every customer message.
One inbox.
An AI that acts.
MadAI answers your customers on WhatsApp, Instagram, Facebook, Google, and your website — instantly, in your brand voice — and tells you exactly what they keep asking for.
Try it live as an online store, a restaurant or café, or a fintech app — pick one in the demo. That widget is the real product, answering from a demo knowledge base.
Works where your customers areWebsite ChatWhatsAppInstagramFacebookGoogle Business
MadAI is the operating system for customer conversations.
Every conversation is captured, understood, routed, and resolved — so nothing falls through the cracks while you run your business.
What happens to every single message
Not a chatbot bolted onto an inbox — one pipeline, from first word to business decision.
Message arrives
any channel
AI understands
sentiment · intent · urgency
Work is routed
answered or escalated to a human
Lead captured
buying signals become pipeline
Insight logged
trends you can act on
Stop juggling channels. Start seeing your business.
Built for D2C brands, restaurants, fintech, travel, education and every business that answers customers on more than one channel.
One customer. One thread.
Website chat, Instagram, Facebook, WhatsApp, and Google reviews collapse into a single inbox — every message from the same person lands in the same conversation, automatically.
Your AI learns from every win
Spot a brilliant support interaction? One click injects it into your AI's memory, so the next customer gets that same answer instantly — at 3 AM, in any channel.
Know what customers actually want
MadAI counts what people keep asking for — products, services, complaints — and surfaces the demand you're not capturing yet. Hidden revenue, found.
Zero budget bleed
Bot floods and spam are detected and dropped automatically before they ever touch your AI budget or clutter your inbox. You only pay for real customers.
Live in an afternoon
1
Connect your channels
WhatsApp, Instagram, Facebook, Google Business, and your website widget — a few clicks each, no code.
2
AI answers instantly
Every inbound message gets an instant, on-brand reply drafted from your business knowledge. Angry customers escalate straight to a human.
3
Decisions find you
Sentiment trends, demand signals, and unanswered questions roll up into insights — so you know what to fix, stock, or launch next.
Simple pricing. Upgrade when you grow.
Start free. No credit card. Your plan activates the second you need more.
Free
$0/mo
50 messages/month
- ✓ Website chat widget
- ✓ AI suggested replies
- ✓ Basic inbox
Starter
$199/mo
2,500 messages/month
- ✓ Everything in Free
- ✓ WhatsApp + Instagram + Facebook inbox
- ✓ Sentiment detection & smart escalation
- ✓ Built-in spam protection
Most popular
Growth
$499/mo
10,000 messages/month
- ✓ Everything in Starter
- ✓ Google Business reviews & insights
- ✓ 1-click AI self-training
- ✓ Demand & mention analytics
Scale
$999/mo
25,000 messages/month
- ✓ Everything in Growth
- ✓ High-volume message capacity
- ✓ Shopify catalog sync
- ✓ Weekly trend reports to Slack/WhatsApp
Every plan starts with a free trial — no card required. We'll help you pick the right plan as you grow.
Questions, answered
The things every business asks before switching on an AI.
How does the AI know my business?
Paste your website URL and MadAI reads it in seconds — products, policies, FAQs. You can add PDFs and documents any time, and one-click "Train AI" turns your best support answers into permanent knowledge.
Will it reply to customers without my approval?
Not unless you tell it to. Out of the box, MadAI drafts a suggested reply for every message and a human approves it. When you're confident, you can enable automation per channel — and turn it off any time.
What happens when the AI isn't sure — or a customer is angry?
It hands off. Negative or urgent conversations, and questions the AI can't answer confidently, escalate straight to your team with the full context and the reason for the escalation. You can customize these rules yourself.
Which channels can I connect?
Website chat goes live in minutes with a copy-paste snippet — no approvals needed. WhatsApp, Instagram, Facebook, and Google Business Profile connect from the dashboard with a guided flow.
Is my data kept separate from other businesses?
Yes. Every workspace is fully isolated — your conversations, knowledge, and customer data are never shared with or used to answer for any other business.
Can I cancel anytime?
Yes — no lock-in. Start with a free trial; when you're ready to continue we'll help you pick a plan, and you can change or stop anytime.
Your customers are already messaging you.
The only question is whether anything intelligent is on the other end.